Here at Jarvisen, we want to connect the world even more through progressive language technology. Jarvisen stands on three main pillars: Unity, Communication, and Trust. We look to unite the world through earned trust and unfettered communication.

Do you love to travel and talk to different people?
Do other cultures fascinate you?
Have you been thinking of growing your own business internationally?
Do you or your family members want to learn a new language?

If any one of your answers to the question above is “yes”, you should purchase a Jarvisen translator.

You can use Jarvisen anywhere and anytime you want or need. Our mission is to create a universal translator to help you connect with the world without the obstacle of language.

Jarvisen translator supports two-way voice translation.

Yes and No. For the most accurate and comprehensive translation, Jarvisen requires Internet access to support all 60 languages. Jarvisen’s built-in global data will keep you online and connected in over 98 countries and regions, so that you will never lose access to Jarvisen no matter where you go. However, offline translation is available for certain languages (English<>Chinese, Japanese<>Chinese, Korean<>Chinese, Russian<>Chinese) and more languages will be available for offline translation soon.

Not necessary. Jarvisen’s Global Data plan will keep you online and connected in over 98 countries and regions. However, you can always insert a SIM card to Jarvisen translator to enable mobile data. For the full list of countries and regions covered by the Built-in Data plan please visit: https://www.jarvisen.com/pages/global-data-coverage.

If you purchased the Jarvisen translator with a 2-year Global Data, the data plan will last for 2 years from the date you activate the device.

You can purchase a new data plan on Jarvisen.com.

Yes, you can always insert a SIM card to your Jarvisen translator to enable mobile data.

You can download and install offline translation packages in your Jarvisen translator to enable offline translation for selected languages.

You can change the system language in Settings, under the section System Language.

Periodically, we will push software and language updates to your Jarvisen translator. You will see notifications on the dropdown menu, or you can go to Settings>System Update to check for the latest system update.

Offline translation is available for these languages: English<>Chinese, Japanese<>Chinese, Korean<>Chinese, Russian<>Chinese. More languages will be available for offline translation soon.

Yes, more languages will be available for offline translation in the future.

Jarvisen translator will only store your translation records locally in the device itself. You can see your translation records in the history page, and you can delete the translation history if you want. The translator will never store your translation records to a cloud-server.

Go to the translation history page, long press on the record that you want to delete, then the delete options will show up. You can then select “Delete” to delete that specific record, or “Delete all” to delete all records.

Jarvisen translator requires a USB-C charging cord. For the best charging performance, please use the charging cord and adaptor provided in the box.

Jarvisen translator comes with a high-end leather cover to protect your device on the go. We will be adding more accessories to make your Jarvisen experience more enjoyable in the near future.

We only ship within the United States and Canada for orders made on Jarvisen.com. However, you can use a forwarding service, like https://www.shipito.com, to get your order shipped to a country outside of the U.S. and Canada.

We offer 2-year limited warranty for all purchases made on Jarvisen.com. For more details, please visit https://www.jarvisen.com/pages/warranty.

You can find the full, latest user manual here: https://www.jarvisen.com/pages/user-guide.

When you travel to another country, which is on the supported list (https://www.jarvisen.com/pages/global-data-coverage), the translator should be able to automatically switch and connect to the local data network in that country.

If it doesn't work, please try the following steps.

1. Make sure the country you travel is on the supported list here https://www.jarvisen.com/pages/global-data-coverage

2. Swipe down from the top of the screen, and turn on "Mobile Data" and "Wi-Fi". Connect to a working Wi-Fi to make sure you have Internet access so that the device can get the activation signal from the local mobile network provider.

3. Wait for 5-10 mins, turn off "Wi-Fi" and only have "Mobile Data" turned on. Check if there is any 4G icon shown on the top left corner of the screen and see if the mobile data connection is working.

4. If not, restart the translator and repeat step 2 and 3 for one more time.

5. If it still doesn't work, contact us at jarvisen.com/support and we will reply to you promptly.